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The trends in information technology have been one of convergence over the past decade. This started with the ERP vendors trying to integrate the business processes in different functional silos into a seamless and streamlined technology solution with integrated data model to provide a platform for consistency among the information used by different user groups within and outside organizational boundaries. In parallel, the business intelligence tool vendors provided the infrastructure and the tools necessary to glean the intelligence that is inherently available in the volumes of data aggregated through the business process automation platform, namely the ERP solutions, and the operational systems. This was possible mainly through the evolved data warehousing techniques and technology.
Additionally, enterprise content management has been a key trend in the unstructured content area to gather and put the content through the workflow process that mimics the business process that is largely internal to an organization, HR processes and legal compliance procedures, in order to electronically capture, store and organize unstructured information. Today, the technology has evolved to a point where Portal technology brings a consistent user experience to interact with the so called back end systems and processes access to information either through search or browsing capability for retrieval. However, the growing demand and glaring gap in all the aforementioned technology fabric is the automation of 'work practices' of the knowledge workers in the management tier, to make the information that they can retrieve so effortlessly with precision and relevance, 'actionable'. |
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